Product overview
About this product
The Xcel 100 allows the wearer to select between four different listening modes: Universal, Speech Clarity, High Frequency, and Power Boost. The Sound-Activated Compression and variable Dynamic Sound Suppression automatically adjusts compression time according to noise level intensity and duration instead of using conventional "fixed-time" compression. The XCEL 100 also comes with programmable auto shut-off, so forgetting to turn the muffs off and accidentally running down batteries is a thing of the past.
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Frequently Asked Questions
Most orders are processed within 2–3 business days. Delivery time depends on the carrier, destination, and product availability. Tracking information will be emailed once your order ships. Express overnight shipping is not available.
Returns require prior authorization and an RMA number. You must request an RMA within 14 calendar days of delivery, and items must be unused, in new resalable condition, and returned with their original packaging and accessories. Non-defective returns are subject to a 20% restocking fee or $15 minimum, whichever is greater. Some items are final sale. Please review our full Refund & Return Policy for complete details before starting a return.
Warranty coverage is provided by the product manufacturer and varies by brand and product. If an item is defective on arrival, please contact us within 3 calendar days of delivery. After first use, warranty service and repairs are handled directly by the manufacturer according to their warranty terms.
Yes. ShopThermalOptics is an authorized retailer for the products we sell. We work through established manufacturers and distribution partners so customers can purchase with confidence.
We’re deeply grateful to the men and women who serve our country and our communities. Because we already price our products as low as possible, we’re unable to offer additional discounts, including military or first responder discounts. Thank you to all our troops and first responders for your service.