Shipping policy
Shipping Policy
ShopThermalOptics — a Wild Beast Hunting, LLC company
Effective 08/01/2026
Processing & Fulfillment
Most products sold on this site ship directly from our distributors or the manufacturer. Processing times depend on each vendor's schedule. Most orders are processed within 2–3 business days.
- Orders needing same-day processing must be received by 2:00 PM CST, including expedited orders. Orders placed after that cutoff process the next business day.
- Orders received with incomplete or invalid information will not be processed until corrected.
- Tracking is provided by email once the carrier assigns a tracking number.
- Orders may be canceled only before they are released to the warehouse. Once released, an order cannot be canceled or changed. See our Refund Policy.
- All orders ship FOB origin. Risk of loss passes at the point of shipment, subject to the claim terms in our Refund Policy.
Split Shipments
Orders containing items from more than one distributor, or items stocked at more than one warehouse, will ship in separate packages, often on different days and with separate tracking numbers. A partial delivery is not a short shipment — check your tracking before filing a claim.
Shipping Destinations & Restrictions
- We ship within the 48 contiguous United States only.
- We do not ship to APO, FPO, or PO Box addresses.
- We do not ship to international addresses, including U.S. military bases overseas.
- We do not ship to freight forwarders.
- Alaska and Hawaii, where available, ship air only and are subject to additional charges quoted before the order is processed.
- Shipments over 100 lbs are subject to additional shipping charges.
Export notice: Thermal imaging and night vision devices are controlled under U.S. export law (ITAR/EAR). Exporting these products from the United States without authorization is a federal crime. By ordering, you agree not to export, re-export, or transfer any product outside the United States.
Shipping Methods
- Ground Economy shipments may be handled by discount carrier programs (SurePost, SmartPost, Mail Innovations). These programs cost less but exclude package claims, traces, address changes, and intercepts. If your shipment is lost or damaged, no claim can be filed. Choose a premium or insured method if that matters to you.
- Ground Premium ships via a major carrier and preserves claim, trace, address change, and intercept rights.
- Expedited (2-Day / Next-Day Air) is available on eligible orders only. Expedited service is not available on products classified as HAZMAT for air transport, including aerosols and any product containing or shipped with batteries. Expedited service guarantees carrier transit time only, not our processing time.
- Insurance: Carrier liability on uninsured shipments is capped at $100. If your order value exceeds $100, purchase shipping insurance at checkout. Without it, our maximum credit for a lost or damaged shipment is $100.
Address Accuracy
Verify your shipping address before submitting your order. Address changes or package intercepts requested after an order has been processed are charged $25.00 per package, whether or not the carrier is able to complete the change. Packages returned as undeliverable due to an incorrect address are treated as refused shipments under our Refund Policy.
Delivery Issues
Report visible damage, wrong items, or non-delivery within 3 calendar days and short shipments within 5 calendar days. Retain all packaging. Full claim requirements and deadlines are in our Refund Policy.
Stock Availability
Inventory counts on this site are supplied by our distributors and may not reflect real-time availability. Items are sold first come, first served and are not reserved. We do not backorder — out-of-stock lines are canceled and refunded. We assume no liability for stock display errors and reserve the right to cancel any order or line item.
Questions
customerservice@shopthermaloptics.com