Privacy Policy

shopthermaloptics.com

Last updated: 8/31/2026

1. Overview

shopthermaloptics.com ("we," "us," "our") explains in this policy what personal information we collect when you visit or buy from this site, how we use it, who we share it with, and the choices you have.

By using this site, you agree to this policy. If you don't agree, please don't use the site.

2. Information We Collect

Information you give us

• Order information: name, billing address, shipping address, email address, phone number, and the items you purchase.
• Payment information: payment card details are collected and processed by our payment processors. We do not receive or store your full card number.
• Account information: if you create an account, your login credentials and saved addresses.
• Communications: messages you send us by email, phone, contact form, or chat, including any information you choose to include.
• Marketing sign-ups: your email address and any preferences you provide when subscribing to our newsletter or promotions.
• Reviews: your name (or display name), email address, review content, and any photos or video you upload through our review platform.
• Age confirmation: where a product carries an age restriction, we may ask you to confirm your age or date of birth.

Information collected automatically

When you visit the site we automatically collect certain device and usage data through cookies, pixels, tags, and similar technologies:

• IP address, general location derived from IP, browser type, operating system, and device identifiers
• Pages viewed, referring URLs, search terms used to reach us, time on site, and click behavior
• Products viewed, added to cart, and purchased
• Cookie identifiers used for advertising and analytics

Information from third parties

• Fraud and risk signals from our payment processor and platform
• Advertising and conversion data from advertising platforms
• Shipping and delivery status from carriers and suppliers

3. How We Use Your Information

We use personal information to:

• Process, fulfill, and ship your orders, and to handle returns, exchanges, warranty claims, and refunds
• Communicate with you about orders, shipping, and customer service
• Screen orders for fraud, chargeback risk, and other unauthorized activity
• Send marketing emails and promotions, where you have not opted out
• Measure and improve advertising performance, including retargeting
• Analyze site traffic and improve our products, listings, and site experience
• Maintain records required by law
• Enforce our Terms of Service and protect our legal rights

4. Who We Share Information With

We do not sell your personal information for money. We share it with the following categories of service providers and partners:

• E-commerce platform and hosting — our storefront, checkout, and customer accounts run on a hosted e-commerce platform.
• Payment processors — to authorize and settle payments and screen for fraud.
• Suppliers and distributors — many of our products ship directly from our distributors and manufacturers. To fulfill your order we provide them your name, shipping address, phone number, email address, and order contents.
• Shipping carriers and fulfillment providers — to deliver your order and provide tracking.
• Analytics providers — to understand site traffic and performance.
• Advertising platforms — to deliver and measure advertising, including retargeting and conversion tracking. This may involve sharing your email address in hashed form and information about your site activity.
• Review platform — to collect and publish product reviews.
• Security and CDN providers — to protect the site from bots, abuse, and attacks.
• Professional advisors — attorneys, accountants, and insurers, as needed.
• Legal and safety disclosures — we will disclose information when required by law, subpoena, or lawful request from law enforcement or a regulatory agency, and to protect our rights, property, or the safety of others.
• Business transfers — if we sell, merge, or transfer all or part of the business, customer information may be transferred as part of that transaction.

Under some state privacy laws, our use of advertising and analytics cookies is treated as "sharing" or "targeted advertising." See Section 8 for how to opt out.

5. Cookies and Tracking

We use cookies and similar technologies for site functionality (cart, login, checkout), analytics, and advertising.

You can control cookies through your browser settings. Blocking all cookies may break parts of the site, including checkout.

Global Privacy Control. We honor the Global Privacy Control (GPC) browser signal as a request to opt out of the sale or sharing of personal information for targeted advertising.

Do Not Track. Browser "Do Not Track" signals are not standardized, and we do not respond to them separately from GPC.

6. Marketing Emails

You can opt out of marketing emails at any time using the unsubscribe link in any marketing message, or by contacting us at the address in Section 12. Transactional messages about your orders will continue regardless.

7. Data Retention

We keep order and transaction records for as long as needed to fulfill orders, honor warranties, handle returns and disputes, and comply with tax, accounting, and other legal recordkeeping obligations. Marketing contact data is kept until you unsubscribe or ask us to delete it.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Know / access — request the categories and specific pieces of personal information we hold about you
• Delete — request deletion of your personal information, subject to legal recordkeeping exceptions
• Correct — request correction of inaccurate personal information
• Portability — request a copy in a portable format
• Opt out of targeted advertising — opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Non-discrimination — we will not deny service, charge different prices, or provide a lower quality of service because you exercised a privacy right

How to exercise these rights. Email us at shopthermaloptics@gmail.com with "Privacy Request" in the subject line, or call us at 405-390-7686. We will verify your identity, typically by confirming information associated with your account or a recent order, before acting on the request. We respond within the timeframe required by applicable law.

Authorized agents. You may use an authorized agent to submit a request. We may require written authorization and verification of your identity.

Appeals. If we deny your request, you may appeal by replying to our decision with "Appeal" in the subject line. We will respond with our decision and the reasons for it.

9. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected information from a child under 13, we will delete it.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and a third-party security and bot-mitigation service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Where We Ship and Serve

We sell and ship to addresses within the United States only. This site is not intended for users outside the United States. Information we collect is processed and stored in the United States.

12. Contact Us

shopthermaloptics.com

Email: shopthermaloptics@gmail.com

Phone: 405-390-7686

13. Changes to This Policy

We may update this policy to reflect changes in our practices or in the law. We will post the revised policy on this page and update the "Last updated" date. Material changes will be identified in the updated policy.