Refund policy
Refund & Return Policy
ShopThermalOptics — a Wild Beast Hunting, LLC company
Effective 8/01/2026
Most products sold on this site ship directly from our distributors and manufacturers. Our return and claim terms are set to match the terms our suppliers impose on us. The deadlines below are firm because we have a shorter window than you do to act on your behalf.
1. Return Authorization (RMA) Required
No return will be accepted without a Return Merchandise Authorization (RMA) number issued by us in advance. Packages returned without an RMA number written on the shipping label will be refused and returned to you at your expense.
- You must request an RMA within 14 calendar days of delivery.
- The returned item must be received by us or our fulfillment partner within 30 calendar days of the original invoice date. RMAs expire 15 days after issuance.
- Write the RMA number on the shipping label only. Do not write on the product box — marked boxes are refused.
- Request an RMA at shopthermaloptics@gmail.com or through our Contact Page. Include your order number.
2. Condition Requirements
To be eligible for any credit, the item must be:
- Unused and in new, resalable condition — no shop wear, no markings, no price labels, no removed or defaced serial or UPC labels.
- In its original, undamaged factory packaging with all manuals, cables, mounts, batteries, and accessories included.
- Accompanied by the receipt, invoice number, or order number.
Items that do not arrive in new resalable condition receive no credit and will be returned to you in the condition received, at your expense, or discarded after 30 days if you decline return shipping.
3. Restocking Fee
A 20% restocking fee, or $15.00, whichever is greater, is charged on all returns of non-defective merchandise. This fee is not discretionary and is not waived.
4. Return Shipping
- You pay all return shipping charges. Return freight must be prepaid. We do not accept COD shipments.
- We do not issue prepaid return labels except where we shipped the wrong item or made a documented error on our end.
- We recommend insuring your return. We are not responsible for returns lost or damaged in transit to us.
5. Non-Returnable Items
The following are final sale and cannot be returned under any circumstances:
- Any product that has been mounted, installed, zeroed, fired over, or otherwise used
- Sale, clearance, closeout, and discontinued items
- Gift cards
- Products containing loose or shipped-separate lithium batteries once opened
- Treestands, safety harnesses, crossbows, vertical bows, and elevated hunting equipment
- Any product returned without original packaging
- Custom, special-order, or non-stocking items
- Any product the manufacturer prohibits returning
6. Damaged, Lost, or Wrong Shipments — Strict Deadlines
Inspect your order the day it arrives. Photograph the outer carton and the contents before unpacking further if there is any visible damage.
You must notify us within the specified timeframes if you experience any of the following issues:
1. Visible shipping damage within 3 calendar days of delivery
2. Wrong item received within 3 calendar days of delivery
3. Missing item / short shipment within 5 calendar days of delivery
4. Package not delivered / lost within 3 calendar days of the expected delivery date
Claims received after these windows cannot be filed with the carrier or the distributor and will be denied.
Additional requirements:
- Retain the outer shipping carton and all packing materials until the claim is resolved. Discarded packaging voids the claim.
- Do not refuse a damaged shipment without contacting us first. Refused shipments are treated as returns under Section 7.
- Carrier claims take time. Carriers do not consider a shipment lost until at least 10 business days have passed; USPS claims cannot be opened until 15 days from the ship date. We cannot issue credit before the carrier completes its investigation.
- Replacements are processed as a new order. Credit for the original order is issued only after the carrier pays the claim, and will not exceed the amount the carrier pays.
- Carrier liability on uninsured shipments is capped at $100. If your order exceeds $100 and you did not purchase shipping insurance at checkout, our maximum credit for a lost or damaged shipment is $100. Economy ground shipments (SurePost, SmartPost, Mail Innovations) may exclude claims, traces, address changes, and package intercepts entirely — no claim is available on those shipments.
7. Cancellations, Address Changes & Refused Shipments
- Orders may be canceled without charge only before they are released to the warehouse for processing. Once released, the order cannot be canceled. Most orders release within hours of being placed. Consider an order final at that point.
- Address changes or package intercepts after processing are charged $25.00 per package, whether or not the carrier succeeds in making the change. Verify your shipping address before submitting your order.
- Refused shipments are charged the 20% (or $15 minimum) restocking fee plus all outbound and return freight, deducted from any credit. Credit is issued only after the product is received and verified in new resalable condition.
8. Backorders & Out-of-Stock Items
We do not backorder. If an item is out of stock at the distributor after you order, **that line is canceled and refunded**. Inventory is sold first come, first served and is not reserved. Stock quantities shown on this site are supplied by our distributors and may be inaccurate; we assume no liability for stock errors, and we reserve the right to cancel and refund any order or line item for any reason.
9. Defective Products & Warranty
- Defective on arrival (DOA): If a product fails before first use, report it within 3 calendar days of delivery to qualify for return under Section 1.
- Failures after first use are warranty claims, not returns. All warranty service and repair is handled by the product's manufacturer under the manufacturer's warranty terms. We do not perform repairs, do not extend warranties, and do not accept returns on used product. Warranty information is included in the product packaging.
- Replacement of any defective product is at the manufacturer's discretion and approval.
10. Refunds
- We will notify you once the return has been received and inspected by us or our fulfillment partner, and whether the refund was approved.
- Approved refunds are issued within 10 business days of the return being received and verified, less the restocking fee and any freight or fee amounts owed. Refunds are issued to the original payment method only.
- Your bank or card issuer may take additional time to post the refund.
- Original shipping charges are non-refundable.
11. Regulated Products & Legal Compliance
Certain products sold on this site are subject to federal, state, county, and municipal restriction. It is your responsibility to know and verify the laws that apply at your delivery address before ordering. We do not maintain, and do not represent that we maintain, a complete or current list of state and local restrictions. Orders that we believe may violate applicable law will be canceled without notice.
By placing an order you certify that you are at least 18 years of age, that you are not prohibited from possessing the product ordered, and that the product is legal to receive and possess at your delivery address.
12. Export Restrictions
Thermal imaging and night vision products are controlled under U.S. export law (ITAR/EAR). We ship within the United States only. We do not ship to international addresses, APO/FPO addresses, PO boxes, or freight forwarders. Exporting these products from the United States without authorization is a federal crime. You agree not to export, re-export, or transfer any product purchased here outside the United States.
13. Questions
shopthermaloptics@gmail.com
*Wild Beast Hunting, LLC reserves the right to modify this policy at any time. The policy in effect at the time of your order governs that order.*